#SOLARWINDS WEB HELP DESK FREE EDITION HOW TO#
#SOLARWINDS WEB HELP DESK FREE EDITION INSTALL#
#SOLARWINDS WEB HELP DESK FREE EDITION SOFTWARE#
#SOLARWINDS WEB HELP DESK FREE EDITION LICENSE#

This includes defining request types, status types, priority types and alert triggers, custom ticket fields, and tasks. If your in-bound email account is linked to a Google Gmail account, configure an incoming email account for Gmail. If your in-bound email account is linked to a Microsoft Office 365 account, configure an incoming email account for Office 365. This includes setting up your inbound and outbound email accounts, applying email templates, and applying tags in email templates.

This can include the embedded PostgreSQL, Microsoft SQL Server, or MySQL database.

#SOLARWINDS WEB HELP DESK FREE EDITION LICENSE#

When your evaluation license expires, your single admin or tech account remains active, but all advanced features are disabled.

This includes logging in and activating your Web Help Desk license, configuring general user interface options, setting up your authentication method, customizing your database connection, setting up the time zone and local work hours for your employees, setting up the calendar options, and configuring the look and feel of the Web Help Desk console.Īctivate your license before your 14-day evaluation period ends. (Optional) Migrate Web Help Desk to a new server that includes additional resources to support the application, and then relink the application to your existing database.Ĭonfigure the General settings.Secure your Web Help Desk deployment from unauthorized users.Some procedures may require you to start and stop Web Help Desk Services.

#SOLARWINDS WEB HELP DESK FREE EDITION SOFTWARE#

See the System Requirements for the latest hardware and software requirements.

#SOLARWINDS WEB HELP DESK FREE EDITION HOW TO#

The following steps provide a basic overview of how to set up Web Help Desk in a typical help desk deployment. View All Application Management Products.View All IT Service Management Products.Customer Success with the SolarWinds Support Community.Installing Server & Application Monitor.

#SOLARWINDS WEB HELP DESK FREE EDITION INSTALL#

How to Install NPM and Other Orion Platform Products.

Upgrading From the Orion Platform 2016.1 to 2019.4.

Upgrading Your Orion Platform Deployment Using Microsoft Azure.

Upgrading Isn't as Daunting as You May Think.

SolarWinds Certified Professional Program.

Have a fully functinal automated help desk to support your customers. If you have a business that is growing rapidly, you'll need some sort of customer support system, and SolarWinds Web Help Desk is it. I have no doubts that I would have had to hire several people at this point, but thanks to SolarWinds Web Help Desk, I don't have to. As my client list grows, the amount of time also saved increases. In a week, the SolarWinds Web Help Desk saved me roughly 45 hours of work that would be spent helping customers with questions. After about 4 days, I knew that this was going to be a permanent part of my business. Thanks to the 14-day trial, I was quickly able to determine whether or not this was going to be a good fit for the kind of business I run. None of my customers have ever needed to wait a long time to get a response from me thanks to this automated help desk. This works two-fold for me, first, it eliminates minor problems that don't need my assistance, and it pushes customers that have serious issues to the front of the line. SolarWinds Web Help Desk allows me to customize my automated ticket system to help customers solve their own issues. Nothing makes me feel better than knowing that my customer's complaints have been resolved without me needing to intervein.

Effectively manage your software asset inventory.

There are a number of benefits you can expect to have with SolarWinds Web Help Desk, but the most notable are the following: SolarWinds Web Help Desk effectively eliminates all of that hassle with its intuitive automated system. You'll need to read every email and answer every call. If you're a business owner like me, you know the hassles of dealing with customer complaints. SolarWinds Web Help Desk is one of the best software for business owners that want to streamline customer service.

Solarwinds web help desk free edition